Complaints
If our coverage falls short, tell us.
Accord & Essence corrects errors promptly and transparently, and we take complaints about our coverage seriously. This page explains how to complain and what happens next.
How to complain
Send your complaint through our Contact page. Please include the article URL, what is wrong, and, where you can, the information or source that supports your complaint.
What happens next
Every complaint is read. Where a complaint identifies a factual error, we check it against our sources. Confirmed errors are corrected in the article itself, with a dated correction note at the foot of the page describing what changed, as set out in our corrections policy. We aim to acknowledge reports within two business days, the same commitment as our corrections policy.
Factual errors
If your complaint is about a factual error, you can also report it directly under our corrections policy. Both routes reach the publication and are handled the same way.
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